Read Before You Purchase:

Purchase Benefits

Refund Policy

Purchase Policy

Refund Policy

Part 1: Unaccepted Cases: Refund Requests or Product Exchanges Will not be Excepted


  • You accidentally purchased the same product which you already had, the duplicated one can be refunded.
  • You purchase the wrong product, and then purchase the right one within the refund period, the wrong order can be refunded.
  • You canceled the "Auto-Renew" service before the renewal date, but you're still charged.
  • Software purchased has technical problems, and no solution has been provided within 30 days.

Part 2: Accepted Cases: Refund Requests Will be Accepted in These Cases:


  • You accidentally purchased the same product which you already had, the duplicated one can be refunded.
  • You purchase the wrong product, and then purchase the right one within the refund period, the wrong order can be refunded.
  • You canceled the "Auto-Renew" service before the renewal date, but you're still charged.
  • Software purchased has technical problems, and no solution has been provided within 30 days.

Part 3: Important Notices:


  • OurConverter offers a 7-day money-back guarantee on one-year subscription of all products. Your money-back guarantee starts from the moment your payment has been made.
  • Automatic subscription renewal is enabled by default. But no worries, the service is optional and can be disabled at any time. You can contact us by emailing [email protected], we will help you cancel the subscription timely.
  • Your refund will be processed within 1 to 7 business days according to different payment methods.
  • Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.
  • If you have any further questions about our refund policy or program, please contact us